High Hotels--Accommodations Evaluation Survey

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1. On a scale from 1-5 with 1=Poor and 5=Excellent, please state how you would rate your level of satisfaction with the staff of High Hotels, Ltd.:

	1	2	3	4	5
(a) In greeting you and completing the check-in process promptly:
(b) In displaying a pleasant helpful, and professional disposition during check-in:
(c) In responding to your needs promptly and pleasantly during your stay:
(d) In providing friendly and attentive service while you visited the breakfast buffet:

2. On a scale from 1-5 with 1=Poor and 5=Excellent, please state how you would rate your level of satisfaction with the quality of our hotel features:

	1	2	3	4	5
BREAKFAST: (a) Variety of offerings:
(b) Quality of food and beverages:
(c) Cleanliness of food bar and table seating:
ROOM: (d) Overall cleanliness:
(e) Amenities in room:
PUBLIC AREAS: (f) Fitness center:
(g) Business Center:
(h) Lobby:

3. Comments/Suggestions:

4. Can we do anything to make your next stay more enjoyable:

5. On a scale from 1-5 with 1=Poor and 5=Excellent, please state the likelihood you would recommend this hotel:

	1	2	3	4	5

6. On a scale from 1-5 with 1=Poor and 5=Excellent, please state the likelihood, if returning to the area, you would return to this hotel:

	1	2	3	4	5

7. On a scale from 1-5 with 1=Poor and 5=Excellent, please state the overall value for the price paid:

	1	2	3	4	5

8. Primary purpose of visit?

Individual Business
Convention/Meeting
Leisure Group
Pleasure

9. How many times have you been a guest at this hotel?

1
2
3
4
5+

10. Did you have a problem during your stay?

Yes
No

11. If yes, did you report it to staff?

Yes
No

12. If yes, was the problem resolved to your satisfaction?

Yes
No

12. If yes, how did our staff measure against your expectations?

Exceeded
Met
Fell Below

13. What was the nature of the problem:

14. Date of your stay:
(mm/dd/yyyy)

/ /

The Following Is Optional:

Name:
Company:
Phone:
Room No.:

An Affiliate of
High Real Estate Group LLC