FOR IMMEDIATE RELEASE
Contact: Laschandra Diggs/Melissa O’Brien Joann Iacono, general manager
Hilton Brand Communications (901) 374-5534
Homewood Suites by Hilton Reading (610) 736-3100
HOMEWOOD SUITES BY HILTON READING RECEIVES TOP PRIDE AWARD
Hotel Received the National Brand’s Highest Honor
MEMPHIS, Tenn., February 4, 2002 --Homewood Suites by Hilton has recognized the Homewood Suites hotel in Wyomissing, Pa., as the brand’s top hotel with its Pride Award for 2001. This is the second year in a row for the hotel to receive this award among the brand’s more than 100 hotels nationwide. The hotel’s staff was recognized at an awards banquet during the Hilton Hotels Corporation Conference in New Orleans.
Formerly known as the Pinnacle Award, the Homewood Suites by Hilton Pride Award is based on the hotel’s highest ranking for quality and guest satisfaction. The award’s criteria include customer feedback scores measured through guest satisfaction surveys on the hotel as well as product quality and service scores measured quarterly by the company. The Homewood Suites Reading , an all-suite extended-stay hotel, maintained exceptionally high product and service scores throughout 2001, and also was recognized for earning "Outstanding" ratings on its last four Quality Assurance inspections by the company. In addition to the conference recognition, the hotel was honored with a monetary prize and a trophy to be displayed in the hotel lobby.
"The staff of the Homewood Suites by Hilton Reading hotel is delighted to be recognized for consecutive years as the top hotel," said Joann Iacono, hotel general manager. "This recognition serves as a benchmark for continuing the reputable service and high customer satisfaction that our guests associate with the Homewood Suites by Hilton name."
The 87-suite hotel, located at 2801 Papermill Rd., is convenient to local attractions including VF Factories Outlets, Reading Outlet Center, and Dorney Park. Hotel amenities include meeting facilities, a swimming pool, guest laundry, airport shuttle and courtesy transportation to nearby locations.
The Homewood Suites Reading is owned and operated by High Hotels, Ltd. of Lancaster, Pa, an affiliate of High Industries, Inc. High Hotels also owns and operates winning Homewood Suites in Mechanicsburg, Pennsylvania, which received General Manager of the Year Award award, as well as Hampton Inn hotels in Reading, York, Mechanicsburg, Lancaster, Pennsylvania, Middletown, New York, and Annapolis, Maryland.
Homewood Suites is part of Hilton Hotels Corporation, which owns, manages or franchises more than 2,000 hotels, resorts, and vacation ownership properties. Its portfolio includes many of the industry’s best-known hotel brands, including Hilton, Doubletree, Embassy Suites Hotels, Hampton Inn, Hampton Inn & Suites, Harrison Conference Centers, Hilton Garden Inn, Homewood Suites by Hilton, and Conrad.
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